Need more help?
Unsure? Want to chat? Contact us at:
Email: Support@Vanlife.us
Phone: +1 302 565 3062
Phone support available 11:30am - 5:00pm, Monday to Friday Eastern Time.
Frequently Asked Questions
Your Questions Answered
How does VanLife.US work?
At VanLife, every purchase you make gives you a shot at winning a 2025 Mercedes-Benz Sprinter 170 AWD
It’s simple, purchase a Easy Entries or Merchandise and you’ll receive that amount of entries for that specific draw.
How do I know this is not a scam?
We've paid lawyers a lot of money to make sure we follow all US and Canadian laws (Feel free to check out sweep rules)... we don't want to go to Jail!
Feel free to reach out to our support team at any point, or chat to us on social media.
How can I view my entries?
If you want to view your entries, simply create an account and when logged in you can see the amount of entries you have! (Note: the email must be the same as the email used to order)
If you have troubles, feel free to reach out to customer service at: Support@vanlife.us
How is the winner drawn + contacted?
We use a completely randomized selection process. Our draw will be pulled shortly after the giveaway close date and the winner contacted shortly after.
We will also announce the winner across all our Social Media accounts and via Email.
When making a purchase, you will share your contact info with us. If you’re the lucky winner. We’ll call, email, and text you, so keep an eye out for a message from us (Even if you don't answer you are still the winner).
How do I know I'm in the giveaway?
You order automatically has your entries! Once purchased you are in the draw!
If you want to view your entries, simply create an account and when logged in you can see the amount of entries you have! (Note that the email must be the same as the email used to order)
Do my original Mango entries count?
As the first winner took the cash option to help with university, this is not a redraw but a separate, new giveaway. But it means you have a second chance
Can anyone in the US or Canada win?
Yes, anyone in the US or Canada can make a purchase for their product and get entries.
We are fully bonded with New York and Florida.
Please refer to our Official Rules to ensure you’d also be able to win the giveaways, each state has its own rules about eligibility.
How long does it take to get my products?
At VanLife.Us we’re committed to sustainability, and so we produce each item only after you place your order. While this may take a little longer to deliver, it helps us reduce overproduction and minimize waste. Thank you for making thoughtful purchasing decisions and supporting eco-friendly practices! 🌱
Order creation and shipping time: 2 - 19 days.
On average we see orders arrive within 7 days.
Where do you ship?
We ship anywhere in the US or Canada.
Shipping costs are calculated on checkout.
How is my personal data protected?
We never have and never will sell your personal data. We take data privacy extremely seriously.
If you wish to have your personal data removed, please contact our support:
support@vanlife.us
Are the prizes bonded?
Yes! The prizes are fully bonded in both Florida AND New York with Surety Bonds.
This means we have bonded the prize with the government, and have to give it away.
Florida Surety Bond Number: 108288784
New York Surety Bond Number: 108288633
